Provides social services casework and support to adult clients of all ages. Duties will include, but not be limited to, those described in the purpose and specific duties listed below. 



  • Interviews clients confidentially in order to determine problems, needs, resources, etc.

  • Respond to clients in crisis situations.

  • Conducts research necessary to help individuals and families resolve problems including phone calls, follow-up work, advocacy, and appropriate referrals.

  • Uses Agency Cross Check to help coordinate services with community resources.

  • Makes decisions concerning Casa de Amigos’ involvement in individual cases; consult with supervisor or other appropriate staff as necessary for input and guidance.

  • Dispenses discretionary assistance (clothing, food, financial assistance, etc.) as appropriate to “helping people help themselves”.

  • Assist client with determining goals.  

  • Assist client in determining support systems.

  • With the client, develop plans to improve clients' situation and goal attainment in line with Casa de Amigos mission of “helping people help themselves”.

  • Conducts regular follow up with clients to encourage, assist and mentor in order to promote achievement of goals.

  • Coordinate and/or assist with Social Service Events (School supply drive, Thanksgiving and Christmas giveaways, etc.). 

  • Maintains accurate and current program records and statistics; submits monthly program reports.

  • Assist with Donations (accept and sort for programs or other areas as needed).

  • Assist with Community Service Volunteers; interviewing, assigning tasks and monitoring.  Determine appropriate inter-agency referrals in line with “helping people help themselves”.

  • Coordinates with Development Director for public relations and outreach.

  • Other tasks as assigned.       



  • Active Listening-Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Social Perceptiveness-Being aware of others’ reactions and understanding why they react as they do.

  • Able to convey information effectively through speaking.

  • Effective time management.

  • Actively looking for ways to help people.

  • Complex Problem Solving-Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Judgment and Decision Making-Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Personable and trustworthy.

  • Communicates clearly and effectively verbally and in writing.

  • Maintains client confidentiality.

  • Team player and community builder.

  • Detail oriented.

  • Basic computer skills (Word, Excel, Office, Outlook).

  • Knowledge of community resources.

  • Public speaking ability for agency promotions.

  • Bi-lingual a plus.



40 hours per week.  May include some evening/weekend time.



  • Bachelor’s degree in Family Studies, Psychology, Social Work or other social service field preferred. 

  • Minimum 1 year experience in casework preferred.

  • Experience working with senior citizens a plus.   


To Apply, send Cover Letter and Resume to Tonya Eckert, Executive Director @